Refund policy

RETURN & REFUND POLICY

Made-to-Order Products

Because every item is custom-made just for you, we do not accept returns or exchanges for the following reasons:

• Wrong size ordered

• Change of mind

• Color looks different on screen vs. in person

Please review sizing charts carefully before ordering.

Defective or Damaged Items

If your order arrives with a print defect, manufacturing error, or damage, we will make it right. Contact us within 30 days of delivery at quietstrengthcollective13@gmail.com with:

• Your order number

• A clear photo of the defect or damage

We will send a free replacement at no cost to you.

Lost or Stolen Packages

• If tracking shows delivered but you haven’t received it, please check with neighbors and your local post office first.

• If your package is confirmed lost in transit, contact us and we’ll work with you to resolve it.

Refunds

Refunds are only issued in cases where a replacement is not possible. Refunds are processed back to your original payment method within 5–10 business days.